eGain named a KMWorld AI 50 Company
Recognized as an AI trailblazer for augmenting knowledge management (KM) with AI and automation...
eGain Knowledge Hubâ„¢ Connects with Microsoft SharePointâ„¢ to Unleash Business Value from Content
SUNNYVALE, Calif., July 19, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement...
Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds
BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get hamstrung in the...
eGain Knowledge Hubâ„¢ Now Available for Cisco Webex Contact Center
Embedded in the Cisco Webex Contact Center Agent Desktop, eGain Knowledge Hub for Cisco Webex Contact Center delivers proactive knowledge and AI...